Support
While we at Epona Technologies stress the robustness of our platform and the superior technical expertise we can provide, we feel that there are two other assets that are more important.
Customers ARE our business
The first is our customer base. Just as our clients are very selective in who they put their trust in, we are equally selective in who we like to do business with. We may not have the range of clients that our competitors enjoy, but we prefer to concentrate on key organizations that we can devote our complete resources to in offering the best support possible.
We understand that a good relationship with our clients has more benefit than just the bottom line. Our clients are making an investment into the future by using our services. Our relationship with them, like all relationships, demands parity.
This is our second asset: what our customers give back to us. We understand that the best technology in the world can quickly become obsolete if it doesn’t meet customer need. In an industry known for it’s volatility, we know that listening to our customers and providing custom solutions is essential for our enterprise technology to remain the best in the industry.
World Class Support
Understanding how we define ourselves, by our customers, explains why we take support so seriously. We provide the best support we can with our in-house support team, not just in how we communicate, but also in the way we can assist in data migration, custom solutions and training.
All of Our Customers are VIP’s
Epona does not have tiered layers of support, or novelty support plans with ascending cost. We do not have VIP support, because ALL of our customers are VIP’s.
By being selective in who we can take on, we are able to provide a very different level of support than most customers are accustom to. All customers will be assigned an account manager who will work as if they were a member of your own team. We provide access by IM and email, but prefer to relate by telephone. We speak many languages and are eager to speak yours.
We otherwise provide 24/7 email support with a 24 hour SLA.
Custom Solutions
Every customer has different needs, and we understand that. Actually, we appreciate that. By offering complete custom solutions to our clients, we are able to learn more that we can offer to other clients.
We see ourselves as specialists in custom solutions. In keeping with our commitment to a selective client base and placing our emphasis on support, we know that you will be satisfied with the solutions to any technical or logistical obstacle you can throw at us!
Data Migration
CENTRAD is a unique platform, both in the way it is designed for scalar integration and for its heuristic algorithms that constantly “learns” as traffic changes. For an existing organization, a move to our platform might be intimidating, or at the very least, an organizational headache, but there’s no reason that it should be.
Out team is highly experienced in assisting our clients with moves of this kind. Whether your existing platform is one of a competing technology provider, or even a homegrown proprietary solution, we offer complete migration of your data to our platform.
Training
We understand how daunting it can be for a new office to learn a new way of doing something familiar, and how time during transition can impact productivity. Our support can provide training by phone, Skype, IM, or any other communication medium.
We also understand this may not be enough, especially for a group of people or an entire office. That’s why we also support in-house training. Let us know[link] if you would like us to send a support expert to you, anywhere in the world to train your staff in our platform.